Refund policy

You have 90 days from the day your order arrives to request a return.

Eligibility

To be eligible for a return, the item must be in the condition you received it, in its original packaging, and come with your receipt or proof of purchase.

Trying a few connectors is fine. If you have used 5 or fewer from a pack and decide they are not for you, you can still return it. Packs where more than 5 have been used cannot be returned for change of mind.

How to start a return

Contact us through our contact page with your order number. If your return is accepted, we will send you a return shipping label and instructions. Items sent back without first requesting a return cannot be accepted.

Damaged, faulty or wrong items

Please check your order when it arrives and contact us straight away if an item is faulty, damaged or not what you ordered. We will put it right.

Non-returnable items

Custom or special-order items, sale items and gift cards cannot be returned for change of mind.

Exchanges

The fastest way to get what you want is to return the item you have and, once the return is accepted, place a new order.

Refunds

We will let you know once we have received and inspected your return, and whether the refund is approved. Approved refunds go back to your original payment method within 5 business days. Your bank or card provider may take a few more days to process it.

If more than 10 business days have passed since your return was approved and you have not received your refund, please contact us.

Your rights under Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Nothing in this policy limits those rights.